It was a day that I had been putting off for a week because I was dreading the call.
See, I recently had to change specialty prescription mail order pharmacies. Ugh. Got that?
It's a pita. Major. If you don't know what "pita" is, just ask. Then I'll know you're a pita too. Ha!
So I started out at about 3:45 with this
It's all automated. Eventually I got to the point where I started pounding all the numbers and the 0 key hoping to get to a person.
I wonder if they record your conversation with the computer? That would be hilarious. They'd hear things like:
"No. You asshat."
"Not gonna do a survey because you suck."
"I'm gonna shove this phone up your ass if you...oh. Ahem. Hi there; finally a real human!"
Anyway. This humanoid tells me I have the wrong company.
Me: "Can you help me with my prescription? Details, blah blah blah..."
Them: "You have the wrong company."
Me: "Can you help me with my prescription? Details, blah blah blah, gonna shoot myself in the face, someone stab me in the ear please..."
Them: "Yes, ma'am, your prescription was transferred to our company on December 28th."
Me: "Oh. Okay. Can you tell me what
Because, yeah, at that point, I had talked to 4 different people, 2 different animated voices and I still didn't know the company name.
The real donkey stink of the whole thing was that I was only doing what my own insurance company had told me to do. And they were the ones handling it like a drunk monkey screwing a football. Nice visual, eh?
All four "companies" I talked to on the phone were part of my insurance company. So the same damn place, just split into 4 different parts. Out of who knows how many total.
Why didn't they know at the first place I called what I was asking? Perfect example of the right hand not knowing what the left hand was doing. Oh! I bet I know what the left hand was doing...
Wonder if they can guess what both of my hands are doing right now? That's right. Double barrels for ya, ICFH. (insurance co from hell.)
Look at the birdie!
When I finally hung up? It was 5. Ridic.
(if you don't get that? i'm flipping em off.)